Companies often spend large proportions of their IT budgets on outsourced and offshored IT service providers so would it surprise you that many IT directors still struggle to find out whether or not they are receiving true value from these contracts?
When it comes to benchmarking outsourced contracts, companies are usually trying to find out one […]

[Read more →]

Declan Curry, the new presenter of the BBC’s popular Working Lunch TV programme is to present the awards at the Forum’s prestigious Real IT Awards ceremony on November 27 at the Cumberland Hotel, Marble Arch, London. The Forum’ s Real IT Awards have been designed by and for corporate IT and aim to recognise and […]

[Read more →]

If you‘ve ever sat in a meeting scratching your head trying to figure out the difference between IT incident management and IT problem management, things became a little clearer in a recent Forum workshop which saw 20 IT chiefs sharing their best practice expertise on the issue. In short, where incident management is about resolving […]

[Read more →]

It’s not enough to set a series of standard service level agreement (SLAs) for your outsourcer and hope for the best, according to Forum members who met recently to share each other’s approaches to data centre management and outsourcing.

[Read more →]

Good account managers are hard to find but should treated like gold dust once discovered, this according to IT chiefs from 25 big businesses who met recently through the Forum to share their best practice experiences on this issue.Account managers are very often the public face of the IT department to the rest of the […]

[Read more →]

The public is increasingly concerned about data security because of a series of recent well publicised data losses. This in turn appears to be leading some business managers to question the purpose of security standards such as ISO27001. What are they good for, they ask? How should security chiefs respond?For the security professionals who network […]

[Read more →]