According to press reports, SAP’s changes to its support service contracts could see costs increase from 17 per cent of contract value to 22 per cent.

However, initial research among the Forum indicates that awareness of the changes is low and among those that have been told, frustrations are high.

Many feel that the price hikes are totally unjustified - especially at a time when all businesses are feeling the economic pinch.

So, if you know about the changes do you think they are fair? What will be the impact on your business and what collective Forum actions would you encourage?