Testimonials
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Case Study |
Does it work, and do I recoup my investment? |
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By working with tif., Company A were able to identify that their desktop services costs were significantly higher than the benchmark of similar organisations. Discussions with other tif. subscribers made it clear that they were using too many different suppliers and needed to rationalise. The resulting tender process identified a clear favourite, one supplier which appeared to offer a very good solution. "What went through my mind was, ‘can this organisation really deliver, or have they just got a very good sales team and are pulling the wool over my eyes - and when we actually start the contract, will they really be able to deliver what I need?'" This was a big decision for the company and it was vital that they cut through the sales jargon and evaluated the true capabilities - warts and all - of their proposed new supplier. The team posted a tif. QA about the particular supplier and got 19 responses from similar organisations with relevant experience of the supplier. Some responses were more positive than others - but all were pertinent and invaluable. "I was able to sit down with the supplier and say ‘OK, I've got these responses, and these queries to raise with you, what have you got to say about this?' The supplier could then go through each point. Some of the criticisms they acknowledged and said ‘well, yes, we weren't very good at that 2 years ago or we're not good in this space now, and we've done abc or are doing xyz to evolve our processes and make ourselves better. We built some of those responses into the contract. I don't think I could have taken any more risk out of this decision" said the Service Delivery Manager. It turned out to be the right decision to take. The company cut an estimated £2.4million out of their IT cost, a saving that, according to their Service Delivery Manager, wouldn't have been possible without tif. |