Continuous Performance Improvement

A Benchmark in IT Benchmarking

The emphasis of the CPI service is on Continuous Performance Improvement with an easily repeatable process requiring minimum effort.   CPI enables the collection and analysis of a common set of metrics, agreed by all subscribers, that allows direct comparison with equivalent organisations.  It is this comparative methodology that allows CPI to step beyond conventional benchmarking.   

Using CPI analysis tools subscribers can quickly identify areas of potential savings and identify actions to improve performance.  These actions can be discussed with other organisations who have displayed better performance in relevant areas.  The process leads to quicker decision making with reduced risk. CPI was initiated by some of the UK's largest organisations, to deliver the important ongoing comparisons they required if they were to deliver quality IT services within a best practice environment.  The resultant service is simple to operate and subscribers retain ownership of metrics gathering and analysis. User–driven, CPI leads to high value results at a fraction of the cost you would expect. 

• A cost effective route to high value savings
• Backed by CPI training & support at every stage
• Encourages sharing of best practice with peer organisations through facilitated workshops and one-to-one brokered discussions
• Allows repeat use as often as you like within the subscription year
• Latest results model always available to measure progress
• Fully subscriber-owned process, results and actions 

As a subscriber driven service, CPI reflects the evolving needs of IT communities.  For example, CPI Staff Metrics provide analysis aligned with the ITIL Framework.