Time

1400hrs - 1700hrs

Venue

76 Portland Place, London W1

Introduction

Every business knows the cost of IT, but finding out whether IT is performing efficiently and delivering real value is more difficult to determine.

CPI IT Benchmarking Services allow you to clearly identify areas for performance gains through direct comparison, and collaboration, with relevant organisations with similar objectives to yours.

Subscribers to Continuous Performance Improvement Benchmarking (CPI) will demonstrate how they use CPI to improve the performance of their organisation.

Presenters

• BAA Ltd, Head of IT Services & Support
• British Energy plc, Support Group Head
• Hampshire County Council, Business Manager
• British Airways, TCO Manager

Objectives

With CPI:

• Demonstrate the effectiveness of your service desk.
• Show the investment you have made in your network infrastructure has delivered value.
• Ensure your outsourced services and managed service contracts are performing at or above the norm.
• Decide where to focus limited resources.