Services CPI Benchmarking Services CPI Testimonials | CPI Testimonials |
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Ian Campbell - Royal Mail
"CPI Benchmarking allows us to identify how IT is performing and compare "Benchmarking has been a vital tool in our quest to deliver IT services to our business at the optimum cost per business transaction. The CPI benchmarking results, and the confidential sharing of practices with other participants, have either given us new insights into cost/efficiency improvements or have reinforced and quantified our own perception of where such improvements can be made. We are implementing these improvements with proactive procurement activities and a strong focus on service level management."
Support Group Head "Just imagine if you could reduce the number of your suppliers from four to one whilst maintaining service delivery levels and saving £2.4 million…"
Head of IT Services & Support "The benefit of CPI is that it let's you get under the covers. It lets you go back to the statistics and start questioning the information."
Service Support Manager "The Continuous Performance Improvement benchmarking service is a very cost-effective way to quantify improvements, prioritise investment and ascertain best practice."
Head of IT Services & Support, "Having subscribed to CPI, I now understand why I was so dissatisfied with other services I had tried. CPI allows me to collect information in a standard way, but I choose the level at which I report. This enables comparison with other member companies without the need to restructure all my data."
IT Manager "The focus around best practice as part of the workshops provides an invaluable source of areas for further investigation and has the ability to make a real difference to the bottom line. This more than justifies the subscription fee. "
Service Support Manager "Using CPI OS has a positive impact on our relationship with suppliers. The benchmark has helped make the relationship more open and transparent"
Business Support Manager "We had just undertaken a high level benchmark with another, well respected, organisation and were frustrated that we weren't able to manipulate the results." "With CPI OS, and CPI, we can perform "What If" analysis on the data which we have found to be very useful."
CPI OS Participant "Everyone commented how easy it is to get data in, then manipulate it, and get results out."
CPI OS Participant "CPI OS allows us to obtain evidence of value for money that you can't get from other sources."
CPI OS Participant "You can sit around the table with other participants and flush information out"
Service Direct Manager "You are a part of a community: it's not just a vendor-client relationship. CPI provides the community element and you can find out what other companies are doing, which is very valuable"
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