Service levels need to be continually increased to meet customer expectation / stay competitive within the market place. There is progressively more demand for improving the customer experience, providing value for money and high availability services and at the same time increasingly less tolerance of poor service. This award is for the organisation that has, in the opinion of the judges, best identified the need for a significant service improvement and then realised the improvement in a timely and effective manner, thereby considerably increasing customer satisfaction / business gain.  

Award Criteria

The judges will be looking for:

• The submission which has given the most significant advantage balanced against the complexity, speed and challenges of the service improvement. Both internally and externally focused service improvement programmes are applicable.

2009 Winner - United Biscuits - Project Purple

2009 Runner up - Balfour Beatty - Oracle 11.5.10

2009 Runner up - Man Group plc - Video Conferencing Service Improvement Plan

2009 Shortlist - GlaxoSmithKline - Global Utility for IT infrastructure Services

2009 Shortlist - VocaLink - Automated Disputes Resololution

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